Terms of Service

About these terms

These terms are an agreement between you and AWSTREAMS DMCC ("we", "us"), the company that operates Spenai at https://spenai.net. By creating an account or connecting a WhatsApp number to Spenai, you agree to them. If you use Spenai for an organization, you confirm you may accept these terms on its behalf.

1. The service

Spenai is an AI sales assistant for WhatsApp: it answers your customers' messages on your WhatsApp Business number using the knowledge you give it, and hands a conversation to one of your people when it should.

We may change or improve features. If a change removes something you pay for, we will tell you at least 30 days before it takes effect.

2. Your account

You must be at least 18 years old and give accurate information when you sign up.

Keep your password and any API keys secret. You are responsible for activity under your account. Tell us at once if you think your account has been misused.

3. Acceptable use

You agree not to use the service to:

• send spam or messages people have not asked for, or harvest other people's contact details;

• break any law, or infringe anyone's privacy, intellectual property or other rights;

• upload malware, probe or overload our systems, or get around usage limits or security controls;

• impersonate anyone, or mislead the people who message you.

4. Your content and your customers

You keep all rights to the content you put into Spenai (your knowledge base, settings and conversations). You give us permission to store and process it only to run the service for you.

You decide who Spenai talks to on your number and you are responsible for having your customers' permission to message them on WhatsApp, and for following WhatsApp's business policies. We process conversation data on your behalf, as described in our Privacy Policy.

5. Plans, trials and billing

Prices are in US dollars. VAT is included where applicable: a customer in the United Arab Emirates pays the list price with 5% VAT inside it, and a customer elsewhere pays the list price with no VAT line.

Paid plans renew automatically, monthly or yearly, until you cancel. Payments are processed by Stripe; we never see or store your full card number.

Each plan includes a number of AI conversations a month; conversations beyond it are billed at the overage rate shown on the pricing page.

Our lowest paid plan comes with a 14-day free trial. We ask for a card when the trial starts and charge it at the end of day 14 unless you cancel first. We email you on day 7, on day 12, and on day 13 with the amount, the charge date and a one-click cancel link. If you move to a higher plan during the trial, the trial ends and the new plan is charged straight away.

Upgrades take effect straight away and you pay the prorated difference that day. Downgrades take effect at the end of your current billing period.

If a payment fails, we retry it up to 4 times over 7 days and email you. While it is unpaid your account is read-only: you can see your data, but no new AI replies are sent. If it is still unpaid 21 days after it failed, the subscription is cancelled.

6. Cancellation and refunds

You can cancel at any time from your billing page, with no call or email needed. You keep access until the end of the period you have paid for.

Monthly plans aren't refunded; yearly plans are refunded pro-rata within 30 days of the first purchase.

To ask for a yearly refund, or to dispute a charge, write to info@awstreams.com.

7. Connected services

If you connect a WhatsApp Business account, calendar or other third-party service, Spenai uses it only with the access you grant, and that service's own terms also apply. You can disconnect it at any time from your settings.

8. Availability and changes

We work to keep the service running and your data safe, but we can't promise it will never be interrupted. We may suspend an account that breaks these terms or puts the service or other users at risk; where we can, we will tell you first and give you a chance to fix the problem.

9. Liability

The service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or missed sales, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Nothing in these terms limits liability that cannot be limited by law.

10. Closing your account

You can close your account at any time. When a subscription ends, we pause your workspace for 90 days before anything is deleted, so you can come back. Nothing is deleted until we have sent you a series of notice emails over those 90 days.

11. Governing law

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. The courts of Dubai have jurisdiction over any dispute, unless the law of the country you live in gives you the right to bring a claim there.

12. Changes to these terms

If we make a material change, we will email account owners at least 30 days before it takes effect. The date at the top of this page shows when these terms last changed.

13. Contact

AWSTREAMS DMCC, Office 1308, 13th floor, Tiffany Tower, Cluster W, Dubai, United Arab Emirates. UAE VAT TRN 100460677600003. Email: info@awstreams.com.