Sub-processors
Last updated:
The third parties that process customer personal data on our behalf. This list is generated from our vendor register.
Anthropic PBC
- Purpose
- AI reply drafting and summarisation
- Data
- Message text sent for drafting (no payment data)
- Region
- US
- Transfer mechanism
- SCC
- Products
- spenai, callya
Entry pending legal confirmation.
Cohere Inc.
- Purpose
- Text embeddings for retrieval
- Data
- Knowledge-base and message text
- Region
- US/CA
- Transfer mechanism
- SCC
- Products
- spenai
Entry pending legal confirmation.
Twilio SendGrid
- Purpose
- Transactional email delivery
- Data
- Recipient email address and email content
- Region
- US
- Transfer mechanism
- SCC
- Products
- spenai, timeway, camv, whatsaff, callya
Entry pending legal confirmation.
Meta Platforms (WhatsApp Business Platform)
- Purpose
- WhatsApp message delivery and receipt
- Data
- Phone numbers and message content
- Region
- US/EU
- Transfer mechanism
- SCC
- Products
- spenai, whatsaff, timeway, camv
Entry pending legal confirmation.
Stripe Payments Europe Ltd
- Purpose
- Card payments and subscription billing
- Data
- Billing contact
- Region
- IE/US
- Transfer mechanism
- SCC
- Products
- spenai, timeway, camv, whatsaff, callya
Entry pending legal confirmation.
Cloudflare, Inc.
- Purpose
- DNS
- Data
- Request metadata (IP
- Region
- Global edge; R2 EU
- Transfer mechanism
- SCC
- Products
- spenai, timeway, camv, whatsaff, callya, rsdeals
Entry pending legal confirmation.
Contabo GmbH
- Purpose
- Application servers and databases (hosting)
- Data
- All customer content stored by the products
- Region
- DE
- Transfer mechanism
- EU adequacy to Saudi/UAE/Egypt customers via SCC
- Products
- spenai, timeway, camv, whatsaff, callya, rsdeals
Entry pending legal confirmation.
Functional Software, Inc. (Sentry)
- Purpose
- Error monitoring
- Data
- Error traces; personal data scrubbed before send
- Region
- US/EU
- Transfer mechanism
- SCC
- Products
- spenai, whatsaff
Entry pending legal confirmation.
Telegram FZ-LLC
- Purpose
- Staff alert notifications
- Data
- Alert text for staff chats (no customer message bodies)
- Region
- AE/Global
- Transfer mechanism
- SCC
- Products
- spenai
Entry pending legal confirmation.
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